Flexible Cancellation — Because Travel Happens

Standard Policy:

• Cancellations made 48 or more hours before your scheduled delivery: Full refund.
• Cancellations made 24–48 hours before delivery: 50% refund.
• Cancellations made less than 24 hours before delivery: No refund (gear has already been prepared and scheduled for delivery).

Weather & Emergency Policy: We understand that travel plans can change unexpectedly. If you need to cancel due to severe weather, illness, or a family emergency, please contact us directly. We handle these situations on a case-by-case basis and always try to do right by our customers.

How to Cancel: Call or text us at [phone number] or email [email address]. Please have your confirmation number ready.