Guest Support / Help Center

Need to adjust your order? Have a question while you're here in Branson? We're a real local business and we're here to help — not a chatbot, not an automated phone tree.

During Your Rental: If anything about your gear seems unsafe, broken, or incorrect, please contact us immediately. We will address any issue the same day.

  • Call or Text: [Phone Number] (fastest response)
  • Email: [Email Address]
  • Hours: 8:00 AM – 6:00 PM daily

After Hours: For urgent safety issues outside our normal hours, please text us. We monitor texts for emergencies.

Common Issues & Quick Fixes:

  • Pack 'n Play won't lock flat: Check that the center floor panel is fully pushed down before folding the sides in. Call us if you can't get it locked.
  • High chair tray won't attach: Make sure the tray is aligned with the slots on both sides before pressing down. Call us for help.
  • Stroller wheel won't turn freely: Check for debris caught in the wheel housing. Call us if it persists.